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Terms and Conditions

These terms and conditions govern the use of Thermal Cookware and the purchase of any goods from it. Please read them carefully.

By accessing, browsing or using this website you acknowledge and agree to be bound by these terms and conditions. Thermal Cookware reserves the right to amend or update the terms and conditions at any time without providing notice to you.

A reference to Thermal Cookware in these terms and conditions includes its related bodies corporate and any of its directors.

Selecting Colour Online and Technical Considerations

  • Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers and monitors. If you have questions about a particular color of an item, please contact us
  • This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 800 x 600 or higher. Please keep in mind that monitors display colors differently based upon their settings.
  • Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions.
  • Plug Ins: No special plug-ins are required to shop at our site; however, from time to time we will have special features which require more than just a Web browser. Anything you'll need is available to download at no charge.


Thermal Cookware provides the retail sale of products and accessories. We operate this web site in order to provide information about our products and services we offer, and facilitate online purchases of our products. For the avoidance of doubt, Thermal Cookware does not warrant that this website or any information or ideas contained on it or any goods or services sold by it will meet your requirements or be fit for a particular purpose. If you have any questions regarding any of Thermal Cookware products please contact us.


Copyright in this website is owned by Thermal Cookware. Material or information on the website comprises copyright material, trademarks and registered trademarks (“intellectual property rights”) which are the property of Thermal Cookware. Those intellectual property rights may only be used by you for the purposes of browsing the website and acquiring goods and services from it.

Virus Warning

All care is taken to ensure that the website and Thermal Cookware data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Product information and pricing

Prices of goods and services and delivery fees displayed on the website are current at the time of display. Such amounts are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that such information is accurate, complete, reliable, current or error free.

Placing orders

Orders will not be dispatched until payment in full has been received and Thermal Cookware  is satisfied with the integrity of the order. You agree to provide Thermal Cookware with current, complete and accurate information (including your name, address, email address and credit card number (where applicable)) when placing an order. Should you enter the wrong address, we will not re-send the order to the correct address at our expense.
Placement of an order by you constitutes an offer to enter into an agreement with us. We will email you an order confirmation for the sole purpose of confirming the details of your offer. Please note that our order confirmation does not constitute an acceptance of your offer.

Cancelling orders

We reserve the right to cancel orders at our sole discretion at any time. In those circumstances, we will not be held liable for any loss or damage incurred by you arising out of in connection with the exercise of these rights.
If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been successfully processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.


We will provide you with an estimated date for delivery of all goods. While we make every effort to deliver by this time, all dates specified are estimates only. If an order does not arrive by the due date, we will lodge enquiries with the courier to ensure that delivery occurs as soon as possible.
We will not be held liable for any loss or damage resulting from late delivery. You acknowledge and agree that late delivery does not constitute a breach by us of our agreement and does not entitle you to cancel an order.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will only be dispatched at our discretion.
We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and Exchanges

You may return any goods or services that have been purchased from the website because you have changed your mind or are unhappy with them.
If you return goods by posting them to us through Australia Post, please retain the appropriate proof of return. Otherwise, if the returned goods go missing in transit to us, we will deem you not to have returned them. It is your responsibility to ensure that the goods are adequately packaged to ensure that they are not damaged during return transit.
All returned products must be:

  • unused, unopened and in original condition;
  • undamaged;
  • returned within [14] days of delivery; and
  • in a saleable condition.

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a Thermal Cookware gift voucher. However, you will pay the postage and handling fee of the return to Thermal Cookware in addition to re-delivery costs to you. Thermal Cookware will not refund the delivery fee, gift wrapping or other relevant fees.

Defective or damaged goods

You must return defective or damaged goods within [14] days of receipt. If you receive defective or damaged goods, we will refund the original price of the goods, delivery fee and gift wrapping fee by way of the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement goods (subject to availability) once we receive the defective or damaged goods, at our cost.
If, more than [14] days after receipt, goods are found to be defective or damaged, normal warranty conditions for those goods will apply. In those circumstances, it is the recipient's responsibility to incur all costs and to follow warranty instructions.


Please see our Privacy Policy page for further information.


You agree to indemnify Thermal Cookware against any and all claims, loss or damage) that it may incur arising out of or in connection with a breach of this agreement by you or any user of your account, your use of this website or the placement or transmission of any information on this website by you or any users of your account.

Limitation of Liability
The maximum liability in connection with any goods or services supplied to you will, to the maximum extent permitted by law, be limited to:

  • in respect of goods, the replacement or repair of the goods, the supply of equivalent goods, the cost of replacing or repairing the goods or the cost of obtaining equivalent goods; and
  • in respect of services, the re-supply of the services or the cost of re-supplying the services.

Thermal Cookware will not be liable for any indirect, special or consequential damage including (but not limited to):

  • any loss of use, profits, data or other intangibles, damage to goodwill or reputation arising out of or in connection with the use, inability to use, performance of failure of this website; or
  • damages for product liability, personal injury or negligence resulting from the use of goods or services supplied to you, or on behalf of you, through the website.

Applicable Law

These terms and conditions are governed by the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.