Thermal Cookware is committed to protecting your personal information. We recognize your right to privacy and treat your personal information as private and confidential and we will not disclose this information to others without your consent, unless required to by law. The following sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list or change any details we may hold. Further privacy information can be obtained on the Privacy Commissioner’s website (www.privacy.gov.au).
What information does Thermal Cookware collect and how is it used?
- If you sign up as a member, we will collect your name and email address. If you elect to receive our newsletter, your email address will be added to our mailing list. You will not be put on the mailing lists of any third parties and neither your email address nor your name will be disclosed to anyone else. We will only use your name and e-mail address to send you information relating to new developments, products, news and events (and we'll do so no more than twice a month).
You can easily un-subscribe from our mailing list at any time by logging in with your email address and password, going to the members section and tick the un-subscribe box provided.
You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet and the website.
Many members forget details such as their passwords. We do not disclose passwords by way of telephone or email. The customer is informed of their "password reminder" rather than the actual password.
- Order information such as your name, billing address, delivery address, email address and phone number are collected in order to effect delivery of the goods and services that you order and to contact you in relation to your order if necessary. These details are retained in our database so that you don't have to retype them every time you place an order. You can change or delete these details at any time by logging in using your email address and password, and then going to the members section. If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you at any time during the transaction. They are encrypted and passed directly to the Bank through our security provider Net Registry Pty Ltd.
However, we do use various details to verify information given to us by our customers. At times, we use names on member accounts to compare with information on credit cards. We use member phone numbers and email addresses provided to us to communicate with customers about payments. We may also use member addresses to check against credit card billing addresses.
We will pass on any information relating to suspected fraudulent activity to relevant authorities.
- General site traffic data is also collected for the purpose of site maintenance and improvement. This provides only generalized information about how often certain pages are viewed. This does not identify individual users, but instead helps us to understand what sorts of goods and services our customers are interested in and alerts us to any areas of the site that may be difficult to navigate. This type of information is generally collected by way of cookies.
Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Cookies enable our systems to recognize your browser and welcome you back to the website. Most internet browsers are pre-set to accept cookies. However, if you prefer not to receive cookies, your Internet browser can be adjusted to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled otherwise; you will not be able to shop with us. Our cookies don't send us back any information about your computer or any other information on your hard drive.